About the Role
Provide on-site technical support to our clients, identifying, diagnosing, and resolving issues.
Communicate effectively with clients to understand their needs and explain complex technical issues in an understandable manner.
Relay information and report issues to the engineering team at HQ, ensuring a smooth flow of information.
Coordinate with the engineering team to implement solutions and rectify problems.
Ensure customer satisfaction through proactive and reactive measures.
Provide training to customers on how to effectively use our products and services.
Stay updated on the latest products, services, and policies to provide accurate information to clients.
Requirements
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent.
Minimum 3 years experience as IT Support Engineer or similar role in a customer-facing environment.
Strong technical knowledge of our product suite and the ability to troubleshoot technical issues.
Exceptional communication and interpersonal skills with a customer-centric attitude.
Ability to translate complex technical language for non-technical customers.
Willingness to travel to customers’ locations as needed.
Willing to be placed in Pekanbaru or Medan.
About the Company
SawitPRO is the best innovator that improves the lives of everyone in the Palm Oil Industry.
Our mission is to develop an integrated end-to-end agri-platform, creating a win-win-win for People, Planet and Prosperity. Our Vision is to help palm oil smallholders become more PROficient in farming practices, so that they can produce more FFB crop, resulting in greater PROsperity for indigenous communities, also creating PROfitability for our business, PROtection of the natural environment and PROgress of Indonesia
SawitPRO is a game-changer, improving the smallholders’ living standard and helping our planet to meet the growing global demand for sustainable palm oil through efficient land use.