About the Role
HR Operations will play a pivotal role in managing and executing end-to-end HR operational activities, ensuring seamless HR services and efficient office administration. This role requires a hands-on professional who can manage HR systems, employee lifecycle processes, benefits administration, vendor and office management, while ensuring compliance with labor regulations and internal policies.
Key Responsibilities:
1. HR Information System (HRIS) & Administrative Support
Maintain and update employee records in the HRIS and compile HR reports as required.
Ensure accurate data management for personnel records such as job history, insurance documents, retirement, leave balances, absences, and transfers.
Provide support in evaluating reports and outcomes in relation to HR goals.
Collaborate in developing, implementing, and enforcing HR policies, procedures, and systems.
2. Office & General Affairs Management – Jakarta Office
Oversee daily operations of Jakarta Office, including supervision of OB (Office Boy) and Security personnel.
Handle PV (Payment Voucher) for Electricity, Office Rent, Parking Cards, and office utilities (Drinking water, pantry needs, ATK, P3K).
Manage overtime forms, loading/in-out forms, and coordinate correspondence with building management.
Handle vendor management for office-related contracts
3. Employee Benefits Administration
Verify and process reimbursement claims and leave requests.
4. Payroll & Payment Processing
Create PV for vendors
Verify and approve all employee-related PV submissions.
5. Attendance & Employee Relations
Monitor and report employee attendance on a monthly basis.
Resolve employee queries related to HR policies, HR system issues, and general HR concerns.
Support employee engagement and relations initiatives.
6. Employee Exit Process
Manage full exit process: Exit clearance, NDA, Surat Keterangan Kerja.
Conduct exit interviews for permanent employees and interns.
Deactivate Google accounts post-exit.
7. Learning & Development
Plan, execute, and monitor training programs.
Conduct post-training feedback surveys and maintain training records.
8. Industrial Relations
Draft and issue employee transfer letters, written warnings, and related documentation.
Update and socialize HR Standard Operating Procedures (SOPs).
Monitor BSC (Balanced Scorecard) 2025 targets and OKRs
Handle employee promotions, mutations, and terminations in accordance with internal and legal guidelines.
9. Budget & Reporting
Submit and monitor HR’s monthly RFA (Request for Approval) and budget reports to Finance.
Prepare statistical reports on employee metrics (turnover, absenteeism, overtime, demographics) for internal and external use.
Continuously evaluate and improve HR processes and measurements.
10. Pekanbaru Office Setup & Support
Coordinate OB and driver hiring, office furniture and sitting arrangement setup.
Arrange vehicle assignments, housing setup and drinking water vendor services.
Requirements
Education:
Bachelor's Degree in any discipline, preferably Law or Psychology.
Experience:
Minimum 5 – 8 years of experience in HR Generalist or HR Operations role.
Prior experience in implementing and maintaining HRIS platforms.
Technical Skills:
Proficient in HRIS systems (e.g., Talenta).
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint).
Familiar with Indonesian labor law, especially UU Cipta Kerja.
Experience in drafting HR policies and SOPs.
Soft Skills:
Excellent attention to detail, accuracy, and confidentiality.
Strong organizational and time management skills.
Problem-solving mindset with the ability to work independently.
Excellent interpersonal and communication skills.
Able to work in a dynamic and fast-paced environment.
Working Conditions:
Primarily based in Pekanbaru, with occasional travel to Jambi or Sumut, or Jakarta or other sites as needed.
About the Company
SawitPRO is the best innovator that improves the lives of everyone in the Palm Oil industry. SawitPRO develops an integrated end-to-end agri-platform, creating a win-win-win for people, planet and profit. Our missions are to improve the livelihood of Indonesia’s smallholders, to unlock value for the industry, and to strive in a demanding global market in traceability and sustainability of palm oil products.
We provide platforms that connect the supply chain stakeholders within the palm oil industry (i.e. Palm Oil Mills, Agents, Smallholders, and Agri Input vendors), create a digital ecosystem that removes friction points, and essentially boosts the productivity of the smallholders via access to affordable yet high quality agro-inputs, agronomic services, and high-quality planting materials.
We envision to be the game-changer that improves smallholders’ living standard, and helps our planet to meet the growing global demand for sustainable palm oil.