About the Role
Provide on-site technical support to our clients, identifying, diagnosing, and resolving issues.
Communicate effectively with clients to understand their needs and explain complex technical issues in an understandable manner.
Relay information and report issues to the engineering team at HQ, ensuring a smooth flow of information.
Coordinate with the engineering team to implement solutions and rectify problems.
Ensure customer satisfaction through proactive and reactive measures.
Provide training to customers on how to effectively use our products and services.
Stay updated on the latest products, services, and policies to provide accurate information to clients.
Requirements
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.
Proven experience as a Support Engineer or similar role in a customer-facing environment.
Strong technical knowledge of our product suite and the ability to troubleshoot technical issues.
Exceptional communication and interpersonal skills with a customer-centric attitude.
Ability to translate complex technical language for non-technical customers.
Strong problem-solving skills and ability to work well under pressure.
Willingness to travel to customers’ locations as needed.
About the Company
SawitPRO is the best innovator that improves the lives of everyone in the Palm Oil industry. SawitPRO develops an integrated end-to-end agri-platform, creating a win-win-win for people, planet and profit. Our missions are to improve the livelihood of Indonesia’s smallholders, to unlock value for the industry, and to strive in a demanding global market in traceability and sustainability of palm oil products.
We provide platforms that connect the supply chain stakeholders within the palm oil industry (i.e. Palm Oil Mills, Agents, Smallholders, and Agri Input vendors), create a digital ecosystem that removes friction points, and essentially boosts the productivity of the smallholders via access to affordable yet high quality agro-inputs, agronomic services, and high-quality planting materials.
We envision to be the game-changer that improves smallholders’ living standard, and helps our planet to meet the growing global demand for sustainable palm oil.