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Field Support Engineer

Pekanbaru, Riau, Indonesia

Job Type

Full Time (WFO)

About the Role


  • Provide on-site technical support to our clients, identifying, diagnosing, and resolving issues.

  • Communicate effectively with clients to understand their needs and explain complex technical issues in an understandable manner.

  • Relay information and report issues to the engineering team at HQ, ensuring a smooth flow of information.

  • Coordinate with the engineering team to implement solutions and rectify problems.

  • Ensure customer satisfaction through proactive and reactive measures.

  • Provide training to customers on how to effectively use our products and services.

  • Stay updated on the latest products, services, and policies to provide accurate information to clients.



  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.

  • Proven experience as a Support Engineer or similar role in a customer-facing environment.

  • Strong technical knowledge of our product suite and the ability to troubleshoot technical issues.

  • Exceptional communication and interpersonal skills with a customer-centric attitude.

  • Ability to translate complex technical language for non-technical customers.

  • Strong problem-solving skills and ability to work well under pressure.

  • Willingness to travel to customers’ locations as needed.

About the Company

SawitPRO is a cutting-edge green digital agritech startup located in the heart of Jakarta. Our mission is to be the best innovator that improves the lives of everyone in the palm oil industry. Through our integrated end-to-end agri-platform, we create a win-win-win scenario for people, planet, and prosperity.

We provide integrated apps that connect the supply chain stakeholders in the palm oil industry (Mills, DO Agents, Smallholders, Harvesters, Drivers, etc.). Creating a digital ecosystem that essentially boosts their productivity with effortless work documentation, affordable yet original agri-inputs, and agronomist services.

Our commitment extends beyond providing innovative solutions; we aim to nurture every aspect of Indonesia's palm oil industry. By fostering growth and sustainability, we strive to bring positive change to the lives of individuals in the palm oil sector, one at a time.

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