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Customer Insight Executive

Jakarta, Indonesia

Job Type

Full Time (WFO)

About the Role

Primary Responsibilities:

  • Become a thinking partner to the stakeholders.

  • Analyze large amounts of raw information to find patterns that will help improve the company’s performance and support the company to make better decisions.

  • Collect and analyse external large data sets to identify and solve business problems.

  • Enable our key stakeholders to improve their understanding and analytical power.

  • Strong in communication, presentation, and storytelling to deliver data-inspired findings to both technical and non-technical audiences.

  • Design and develop data architecture for product development.

  • Develop a dashboard to monitor product impacts and company key metrics.

  • Generate insights from internal data sources.

  • Collaborate with cross-functional teams to fulfil above responsibilities



  • Bachelor’s degree, majoring in Computer Science, Information Technology, Mathematics, Statistics, Business or other related fields with minimum GPA 3.00


  • 7-10 years of experience in Data Analysis / Business Analyst / Customer Insights 

  • Strong proficiency in Microsoft Excel, Powerpoint, Redash and SQL

  • Experience in Data Analytics Tools.

  • Experience in Data Visualisation Tools (Preferably Looker Studio / Power BI)

  • Experience in Data Cleaning & Transformation Tools

  • Experience working in a team with agile development environment

  • Good communication skills in English and Bahasa

  • Strong problem-solving

  • Collaboration & Teamwork

  • Able to work independently

  • Strong business acumen

  • Must be a passionate human being with strong idealism and vision for a brighter future of Indonesia

About the Company

SawitPRO is a cutting-edge green digital agritech startup located in the heart of Jakarta. Our mission is to be the best innovator that improves the lives of everyone in the palm oil industry. Through our integrated end-to-end agri-platform, we create a win-win-win scenario for people, planet, and prosperity.
We provide integrated apps that connect the supply chain stakeholders in the palm oil industry (Mills, DO Agents, Smallholders, Harvesters, Drivers, etc.). Creating a digital ecosystem that essentially boosts their productivity with effortless work documentation, affordable yet original agri-inputs, and agronomist services.
Our commitment extends beyond providing innovative solutions; we aim to nurture every aspect of Indonesia's palm oil industry. By fostering growth and sustainability, we strive to bring positive change to the lives of individuals in the palm oil sector, one at a time.

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